Shipping Policy

Carrier Options: List the carriers you use (e.g., FedEx, UPS, DHL).
Pricing Model: Be clear about whether shipping is a flat rate, calculated by weight/distance, or free (with specific thresholds, e.g., “Free shipping on orders over $50”).
Taxes/Duties: Clearly state if international customers are responsible for customs fees, import duties, or taxes.

Order Processing: How long does it take to pack and ship an order? (e.g., “Orders are processed within 1–2 business days.”)
Estimated Delivery: Provide a clear breakdown of estimated delivery windows based on the shipping method selected at checkout.
Disclaimer: Always include a note that unexpected delays (weather, carrier issues) can occur.

Geographic Coverage: Clearly state where you ship (Domestic only? Worldwide? Specific countries excluded?).
PO Boxes/APO/FPO: Specify if you are unable to deliver to P.O. Boxes or military addresses.

Notification Process: Explain how the customer will receive their tracking number (e.g., via email confirmation once the label is created).
Tracking Link: Direct them to where they can monitor their package progress.

Incorrect Addresses: State clearly that the customer is responsible for providing accurate shipping information and what happens if an order is returned to sender due to an incorrect address.
Lost or Damaged Items: Outline your protocol for packages that are marked “delivered” but not received, or arrive damaged. Define the timeframe for customers to report these issues (e.g., “within 14 days of delivery”).
Signature Requirements: Mention if high-value items require a signature upon delivery.

Use a simple table to make your shipping information scannable for your customers:

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