Return & Refund Policy

At Montclaire, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with an easy return and exchange process.

1. Return Window & Eligibility

Our return policy is valid for 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition as received.

  • It must have all original tags attached and remain in its original packaging.

  • A valid receipt or proof of purchase is required.

2. Non-Returnable Items

For hygiene and policy reasons, the following items cannot be returned or exchanged:

  • Gift cards

  • Final sale or clearance items

  • Intimate apparel / innerwear (if applicable)

3. Refunds Process

Once we receive and inspect your returned item, we will send you an email/notification confirming its receipt. We will also inform you whether your refund request has been approved or declined.

  • Approved Refunds: If approved, your refund will be processed promptly. A credit will automatically be applied to your original method of payment or provided as store credit within 5 to 7 business days.

  • Sale / Clearance Items: Only regular-priced items are eligible for a refund. Items purchased on sale or promotional discount are non-refundable unless defective.

4. Exchanges

We only replace items if they are defective, damaged upon delivery, or sent in the wrong size/article.

If you need to exchange a product for the exact same item, please contact us first at [INSERT YOUR EMAIL] with your order number and photos of the defect/damage.

5. Late or Missing Refunds

If you haven’t received your approved refund after 7 business days:

  1. Re-check your bank account or payment provider balance.

  2. Contact your bank or credit card issuer — it may take additional processing time before a refund is officially posted.

  3. If you’ve completed these steps and still have not received your refund, please reach out to us at [INSERT YOUR EMAIL].

6. Return Shipping

To return your product, please ship it to the following address:

Montclaire Return Department

[INSERT YOUR PHYSICAL ADDRESS / WAREHOUSE LOCATION]

  • Shipping Costs: Customers are responsible for paying their own return shipping fees. Shipping fees are non-refundable.

  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Need Help?

For any questions regarding returns, refunds, or exchanges, please contact our support team at [INSERT YOUR EMAIL] or via WhatsApp at [INSERT PHONE NUMBER].